Author: nexvaladministrator

With a constant spotlight on industry leaders, the COVID-19 pandemic has highlighted the role of leadership in dealing with a crisis. How an ideal leader should look like in the new normal or the next normal had been a collective question. With the first and second waves of COVID-19 bringing about the biggest crisis starting in 2020 and continuing till today, it has become imperative to churn out some major leadership lessons from the age of pandemic.

Even though nobody could define what lies on the other side of this pandemic, one thing that has come out very distinctively is that not every business organization has performed equally in battling COVID-19. Some have fared better than others, and how did they do so should serve as a lesson(s) to direct leadership from now onwards.

I. Female leadership is comparatively more successful in responding to a crisis

The pandemic has particularly highlighted the need to shift from traditional leadership to female leadership. Researches have shown that feminine power functions better in showing empathy, connecting with people, building an environment of trust, and mainly responding more effectively to a crisis. Even though some traits of feminine power have been active in the business for some time now, the COVID-19 pandemic has only emphasized the need to change positions.

II. Bad communication & lack of responsibility jeopardizes leadership efforts in trying times

A crisis demands an honest and transparent flow of communication. Organizations that practiced an unambiguous communication network could function better when the nations went under lockdown for the first time. In absence of a clear communication channel, the management had to face rising employee mistrust. It had jeopardized the ability of many organizations to function. When dived deep, this failing leadership was linked with bad communication and lack of responsibility. Leaders, who have succeeded in creating a transparent and honest environment, have also succeeded in tackling the crisis better.

III. Dealing with risks becomes easy when efficient collaboration is in place

Not every nation is fighting the pandemic with the same capacity. Similarly, every organization is not equally capable or equipped to manage a remote or hybrid and decentralized workforce of the new normal too. The risk that was imposed on us by the pandemic could not be mitigated alone, and efficient collaboration had to step in here. Organizations need to work with an inclusive perspective so that the entire chain can be made stronger.

Taking the pandemic leadership as a benchmark for tackling the crisis and maintaining business continuity, one can easily chalk out the traits that need to be fostered among the leaders to come. It took the world one pandemic to teach that empathy, responsibility, communication, and collaboration are the keys to effective leadership!

With the second wave of COVID-19 affecting the nation to such an extent, opting for no-touch technologies at the work front is the only viable way of continuing work, irrespective of industry.

In this present scenario, every organization should have a no-touch visitor management system at the entrance to keep their lobbies safe from any kind of virus transmission.

Amongst all the others, one industry that witnesses numerous visitors almost daily is the hotel industry. For this industry, both no-touch technologies and no-contact interactions have emerged as urgent needs in these uncertain times. Hoteliers need to promise a safe and secure visit and stay to their visitors and also keep themselves safe. Doing so will most definitely ensure an enhanced visitor experience as well as improved staff performances.

Touchless Visitor Management System for the Hotel Industry

In a hotel, a touchless Visitor Management System (VMS) will help in several spheres. Starting from welcoming the guests to accommodating them and even serving them would be made easy with a no-touch VMS. This way, the hotels will also be better equipped to check in the guests, identify the frequent visitors among them, and most importantly, serve them with increased efficiency.

Vital features of Touchless VMS for the New Normal

Intercom

With an intercom, the hotel would verify a visitor remotely and authorize them to enter the property. A VMS and an intercom (two-way) can be interlinked to exhibit remote functions, quick turnaround time, enhanced guest experience, and cost optimization.

Pre-Registration

Any efficient VMS must have the pre-registration feature. It will help the hotels in ensuring easy booking and checking-in even during the rush seasons or hours. It not only cuts down the time consumption but also provides decision-making insights. Some health check features can also be integrated with the VMS to ensure both visitor and staff safety.

User-friendly

Any tool or technology is good only when it is user-friendly. Both the guests as well as the backend staff should be able to use the VMS easily. The tasks performed via VMS must run through an intuitive and user-friendly dashboard.

No-Touch

In the post-COVID new-normal world, touchless or no-touch tools and technologies have become all the more necessary. Only the said technology can restrict the zoonotic virus from transmitting. Again, the touchless VMS should be cloud-based so that people can access it from any location and any device. The no-touch VMS of the new normal should also be compatible with the mobile devices as the guests should be able to use their phones to open the door.

Improvement of the Hotel Industry

An efficient VMS will help in eliminating any sort of physical contact between the hotel staff and the guests. This way a hotel will be able to ensure total safety and security to both the visitors as well as the hotel data.

In an industry like this one, a warm and pleasant reception is vital. Failure to do so will have your guests abandon your hotel forever. Using a smart no-touch VMS is bound to enhance the user experience by many folds. A VMS wipes off the reception queues completely by its pre-register or pre-booking functions. Besides, it can also help the hoteliers in delivering personalized services.

Again, having a single dashboard for operating the entire hotel will do wonders for the hoteliers. A VMS will record every minute demographic detail of the visitors and the smart dashboard will provide complete visibility into the same. The user-friendliness of a VMS will make it all the more wanted in the hotel industry.

Takeaways

Dump your old conservative ways of guest reception. The second wave of COVID-19 has pushed the hotel industry immensely to integrate touchless technologies into their operations. Starting with the registrations to bookings to check-ins and outs to everything else, hoteliers can do everything via the no-touch solutions. A no-touch VMS is all set to bring about a revolution in the hotel industry!

What was characterized as ‘glacial’ for the past 10-15 years had transformed into ‘tidal’ almost overnight. Yes, earlier flexible or hybrid working was considered unsuitable. But in this new normal, organizations have finally identified and reaped the benefits of hybrid working.

With over 70% of employees rooting for hybrid working, we are surely moving towards the Next Great Disruption, a hybrid workplace. Such a massive transformation comes along with substantial organizational changes too, both cultural as well as practical. All we need to do is sketch a plan for ensuring a sustainable future of hybrid working.

Organizations need to take up some hands-on measures.

With the second wave of COVID sweeping in, this transition from working from home to hybrid working has become all the more evident. Organizations need to consider both short as well as long-term practices as per the government rules. Amongst all the safety measures, the most important one presently is to determine the occupancy levels. You cannot call every employee to the office at the same time. So, you must prioritize the roles that are necessary for the return. Similarly, focus on providing every tool and technology required by your workforce to keep the business up and running. Moreover, simplify the home and office connectivity.

Anxious about heading back to office? Address that.

Going through a pandemic is grave, and at times like this, anxiety engulfs us. As long as hybrid working is concerned, it demands some employees to work from the office, and the return to office after working from home for such a long time seems scary today. The organizations will have to deal with employee anxieties. Do not disappear on your employees, instead arrange for regular one-on-one video calls and find out whether any red flags are present or not. Taking care of employee engagement and wellbeing should be on the priority list today. Secret tip – lend a helping hand to the ones in need, even in this hybrid working set-up.

Focus on performance management via the best fit application

A hybrid workforce is comparatively tougher to monitor. So, if your existing performance management systems are unable to provide you with the best visibility, consider replacing them. Desperate times call for desperate measures, and hence an application capable of providing complete visibility of employee active screen time across locations is the need of the hour. Such an application is NexAEI Hourly. It not only provides visibility but also assists in deriving actionable reports from the same. Such a solution might be highly beneficial for you to gauge and manage your employees’ performances in a hybrid working scenario.

To conclude, this plan will be your guide in the successful implementation of a prolonged hybrid working. Stick to it for building champion hybrid teams and swim effortlessly through this new normal transition because the hybrid teams are here to stay.

The resurgence of COVID-19 has adjourned the reopening plans of corporate India. The hybrid working model is here to stay for what seems to be a long time to keep the risk in check. The second wave of COVID-19 will put up several challenges. Organizations will have to dodge them by allowing employees to work flexibly from convenient locations and fill them with the required latest technologies at the same time.

In India, 87% of the businesses are considering continuation with the Flexi-remote working model. Even if the employees are to work from the offices, the management will adopt a phased approach. Not every employee will return to work at the same time. Employees will have to work from home and office on alternate days. Organizations will operate with a shrunken workforce for some time now. It will create an exceptional home-office framework and offer flexibility and work-life balance to every working professional.

Researches reveal that since the onset of COVID-19, remote job searches have swelled up to 261%. Even the postings for remote jobs have also increased by over three times. So, it is quite evident that both the employers and the employees have succeeded in hitting a good balance in the new-normal work set-up. And although people wish to return to their offices, they are ready to wait for a full-fledged reopening.

So, as far as working a little longer in this Flexi framework is concerned, even though it was a sudden phenomenon back in 2020, in 2021, companies are better prepared. Today they have guidelines, protocols, and SOPs in place to respond to the second COVID wave. Companies have already adopted several strategies that have redefined their work culture amid this pandemic. It’s just that they will have to hold on to that culture a little longer.

Organizations are considering employee safety as their topmost priority today, and no one is ready to take any risk on that front. So, they monitor every aspect of the present situation, starting from the frequent changes in health and safety guidelines to the vaccination drives. Companies are more than ready to bestow their employees with the latest technologies and best collaboration tools for uninterrupted functioning. Furthermore, people have realized and gradually accepted that the office will no longer be the same as we had left it last year.

People have gotten somewhat accustomed to the digital workspace and smart working infrastructure.

So with the reopening plans stalled temporarily, organizations are focused on strengthening the Flexi remote or hybrid working models, optimizing organizational costs, enhancing employee health facilities, and ensuring business continuity amid all odds.

Unique to every organization, the right leadership inspires people and guides them rightly in every situation. We had witnessed many such commendable examples of leadership in the last year during the pandemic when workplaces had to go completely remote. After a year of working from home, just when the organizations had started to re-open, a second wave of the coronavirus appeared, forcing the organizations to go remote again.

Even though the pandemic had given the employees a chance to work from the luxury and convenience of their homes, it had destroyed their work-life balance. As a result, burnouts had become quite common. A study reveals that a whopping 73% of working professionals are already burned out. And if not led properly, the forthcoming surveys are going to present even scarier figures. At this point, the right leadership needs to step in; to keep the employees engaged, to help them recover from burnouts, and regain the lost balance.

Speaking of employee engagement, here’s what leaders might consider doing during this second wave –

Co-create virtual experiences for spiking up interest

Be it hosting an open mic session or a scavenger hunt or Friday night watch parties or even a yoga session, the leaders need to look for various ways to keep employees engaged. This whole ‘co-creating a virtual culture’ with the employees is known to spike up their interest in showing up. The attempts to mimic the activities of other companies will fail. All you need to do is co-create experiences with your employees in their unique ways. Remember, the idea is to keep them engaged and churn out some positive responses from these activities.

Promote affinity and create a safe space for speaking up

Who doesn’t want to feel included? Craving connections and building relationships are what make us humans. So, when you promote affinity, you create a culture of inclusiveness. Your remote workplace consists of people from various cultures, mindsets, and interests. The key is to recognize all of them as your own, build connections with them, and hear what they have to say. Your employees need to feel safe and reveal their true selves in the space that

you create for them. These tough times demand you to be a little easy with your employees, offer a helping hand at times, and be approachable. The right leadership calls for kindness.

Acknowledge and appreciate the efforts

One should always appreciate genuine efforts. None of us had signed up for full-time remote work, and so we did not know of the baggage that would come with it. When every employee is striving to keep the business uninterrupted, you must acknowledge their efforts. Showing small gestures of appreciation goes a long way and is proved to generate a huge engagement.

Your workforce is your biggest asset. It is the time when you need to show that you care. Your care will be the biggest driver of employee engagement at critical times like this. Remember that the right leadership now will make your employees go far and beyond for you tomorrow.

Qualified HRs for any Small and Medium-sized enterprises) needs to be in perfect sync with the organizational objectives, operate accordingly, and contribute considerably to the organizational success!

Unlike larger organizations, SMEs do not have huge budgets or innumerable resources. All they need to do is strive continuously to master the art of people trades and get right at it.

We offer you 4 key steps that would help to direct SMEs towards improving their HR functions –

1. Build an effective strategy first

Firstly you need to have a clear idea about the expectations pertaining to the HR function. The expectation is different for different organizations as the HRD functions in coordination with the organizational aims and objectives. Expectations vary from successful recruitments to workforce upskilling to people management to performance management and so on. So, it is important to strategize first and then go for action.

2. Observe the employment lifecycle step by step

Whether an employee is performing in tandem with the organizational departmental objectives or not, needs to be identified by assessing the employee lifecycle. Not that the HR will bear every responsibility but, with a systematic observation of every step of the employment lifecycle, HR will be able to identify the areas that seek upgrading.

3. Monitor data for identifying trends and loopholes

For every organization to recognize its loopholes, assess its effectiveness and spot trends, monitoring people data is essential. It helps in assessing the effectiveness of the HR function too. The HRs need to utilize that data to back decision-making and ensure that the KPIs (Key Performance Indicators) are in place.

4. Be a good listener to your employees

Taking regular feedback from the employees, conducting engagement surveys, arranging one-on-one meetings, putting up a suggestion box, and so on will help you interact with your employees to listen to them. Doing so will help you identify their problem areas and subsequently chalk out improvement plans for them. Listening to the employee voice will strengthen the HR functions and facilitate growth.

Every organization needs its unique HR and unique strategies that fit its requirements perfectly. Every step taken as an HR for your company should be data-backed and evidence-based, and most importantly, it should reflect your business and employee needs. Note that the growing phase is crucial for SMEs, and with time you will see your employees evolving along with the organization. Being agile, approachable, and intuitive will help your organization improve the HR functions, and you stand out from the crowd.

The modern-day workplace abides by two vital aspects for mastering the new work reality; the first is having relevant skills, and the second is their timely execution. Having navigated through alien territories for over a year now, organizations have finally realized the value of holding on to essential skill sets. Since then, every successful company has been trying to retain their employee potentials by either upskilling or reskilling them. Skill enhancement tops every business strategy today, given the cut-throat market competition.

Operational Re-engineering

Organizations are re-engineering their operations to ensure business continuity since the pandemic. They have created a robust environment for upskilling in which the employees can identify innovative skills and get acquainted with them. Virtual learning being a prime facet of the said environment, corporates are collaborating with institutes and offering customized skill development courses to their workforces. Such upskilling plans would encourage professionals to self-learn and excel in today’s disruptive marketplace.

Digital dexterity

Distributed workforce and remote working have paved the way for digital proficiency. Organizations are investing in digital skill-building. Professionals today need to be digitally dextrous to move forward. Be it aligning the business strategies or streamlining its goals, being digitally sharp will position organizations in a better place for the upcoming technological pivot.

Cross-function

Cross-function as a trend is gaining acceptance all over. Organizations should engage in upskilling or reskilling their workforces so that one employee can fit into various job roles. This knowledge range will help professionals develop intense administrative skills too. It is probably the best advantage that cross-functioning can offer. The cross-functional work strategy has the capability of reinforcing team spirit and intensifying engagement by inter-team knowledge sharing.

As the world conforms to the reality of the new normal, upskilling can make a huge difference. To conclude, as long as the working professionals are keen on upskilling themselves, organizations are bound to sustain in this competition.

Since the day COVID-19 had hit us last year, organizations have worked incessantly towards transforming the pre-existing ways of working. Getting back to the workplace after a long hiatus was not easy. Employees needed to walk into futuristic and safe office premises. And the first step towards achieving this vision was getting a touchless visitor management system (VMS) in place. The way towards an automated, digital, and no-touch 2021 workplace was about to begin from a touchless reception desk!

The Future of Visitor Management –

The top 5 indispensable features to look for in a 2021 VMS are –

• Pre-registration of any person entering the facility or office premise
• Customized workflow maintenance for signing in various types of visitors & guests
• Providing the visitors with digital cards for minimizing contact and controlling in-office access
• Host notifications on employee/user mobile app as and when the visitor arrives
• Visitor reporting and dashboard in real-time

An efficient VMS increases your organizational security by many folds, and at the same time, it also streamlines your visitor or people management. Besides, your digital reception desk helps in making a futuristic impression on your visitors too.

The VMS Market

The global VMS market, which stood at US$ 920.5 million in 2020, has been projected to hit US$ 1428.6 million by 2026. The need to keep records of all the visitor data (guest any employee) and restrict all unauthorized entries have triggered the said rise. Besides, analysts are also pointing at increased agility by discarding data center-based services and adopting the cloud ones.

What is NexAEI VisMate?

NexAEI VisMate is a cloud-based contactless reception desk; specially designed to offer a unique touchless experience to both employees and visitors. It caters to the new-normal visitor management requirements and is apt for all kinds of businesses. VisMate is helping visitors make the most of their visits.

• It is proactively safeguarding the visitor health (given, the pandemic) as well as the organizational integrity
• It is enabling compliance protocols and meeting the set standards by recording the visitor data
• It is creating an impactful brand presence by providing a futuristic and completely touchless experience

NexAEI has set out on a mission to assist organizations to get back to work safely and smartly, and it has so far succeeded in its attempt. The touchless kiosks are making VisMate a must-have and are relieving the organizations of the daily hassles of queue management!

Leave management is probably one of the most tedious and error-prone HR jobs. Being overloaded with numerous other tasks, the HRs of every organization already found it very challenging to manage employee leaves. Then, a pandemic hit us, and this task became a lot more demanding as the workforce went remote. Also, the need for a paperless automated Leave Management System became all the more evident.

With the dawn of Workplace Automation 2.0, businesses had started implementing automated leave management systems (LMS) and reducing the HR workload thereby. Hence, it is about time that we introduce the smart and flexible online leave management service of NexAEI and dig deeper into the indispensable benefits that it brings to an organization.

1. Transparency

NexAEI’s LMS wipes out favouritism from the system due to the transparency it brings to the table. Every piece of information is just a few clicks away from every employee as well as every manager. So, the system becomes completely transparent and authentic.

2. Accuracy

Gone are the days of rummaging through heaps of files and papers for data. With NexAEI, HRs can access accurate data on absences, leaves, payroll, and so on in no time. The risk of wrong data entry is done away with this automated system as the LMS operations are reversible. So, compromising on accuracy is out of the scenario.

3. Availability

It enables real-time communication as employees and managers operate on the same platform. With this system requesting leaves and approving or rejecting them has become faster, and at every point in time, the managers can gauge the available workforce and predict workload accordingly. Hence, they can schedule tasks beforehand, and no employee gets overburdened with work. It has helped in increasing employee satisfaction too.

4. Cost-cutting

Cost-cutting Cost-cutting is a vital aspect for all organizations all-over as they are constantly trying to cut the cost spent on office supplies and safeguarding documents. Having an automated LMS like NexAEI helps in secured workforce tracking and managing in a paperless environment. Again, having a clear view of the employee availability enables other organizational cost savings related to uninformed absence.

In short, NexAEI is making it big in the market with its automated leave management service, at any time and from anywhere. How about booking a quick demo with us and seeing it for yourself? Get in touch with our attendance and leave management experts today!

The last twelve months have been very challenging for work, the workforce, and the workplace. While work from home became the new norm, distributed workforces and hybrid workplaces have replaced the old standards. No one said it would be easy and it hasn’t even been so, but circumstances left us with no choice but to adapt ourselves to the paradigm shift.

Now that we are operating in the new normal, we ought to remind you of the top 3 strategies that will help us make the most of 2021.

Firstly, we need to accept the new normal willingly.

Even though it comes along with many challenges, it has its pros as well. WFH has eliminated the daily commuting hours from the work schedule as well as the over-stretched breaks. Employees are making appropriate use of the otherwise lost hours, working flexibly, bringing in more productivity, and enjoying a better work-life balance. This flexibility has also spiked up the level of satisfaction amongst the employees.

Secondly, to be a perfect fit for the new normal, we need to brace up our technical proficiency.

Organizations worldwide are demanding agility and intuitiveness, and so being technically proficient has become a necessity today. Workplace automation and cloud-based technologies have become the very food for thriving in this post-COVID business world. Working with a remote or distributed team means being available from anywhere, irrespective of the immediate location. And we can achieve such robust networking and connectivity distribution only by honing our technical skills constantly.

Thirdly, implementing the right leadership is everything.

As the new-normal workplaces are working with hybrid and remote teams for the first time, it is essential that the leaders re-think and re-charge their leadership skills in more effective ways. The old leadership tactics will no longer yield the result that we need today. Leaders need to be optimistic, agile, and compassionate. As working together out of the same office is rare now, a leader needs to put in more effort to keep the team connectivity intact. The right leadership has the power to make a notable difference in the way organizations function.

To conclude, even though an unforeseen pandemic had appeared and disrupted the global business world, however, with the right skills and strategies in place, it is never too tough to get back on track.