With the second wave of COVID-19 affecting the nation to such an extent, opting for no-touch technologies at the work front is the only viable way of continuing work, irrespective of industry.
In this present scenario, every organization should have a no-touch visitor management system at the entrance to keep their lobbies safe from any kind of virus transmission.
Amongst all the others, one industry that witnesses numerous visitors almost daily is the hotel industry. For this industry, both no-touch technologies and no-contact interactions have emerged as urgent needs in these uncertain times. Hoteliers need to promise a safe and secure visit and stay to their visitors and also keep themselves safe. Doing so will most definitely ensure an enhanced visitor experience as well as improved staff performances.
Touchless Visitor Management System for the Hotel Industry
In a hotel, a touchless Visitor Management System (VMS) will help in several spheres. Starting from welcoming the guests to accommodating them and even serving them would be made easy with a no-touch VMS. This way, the hotels will also be better equipped to check in the guests, identify the frequent visitors among them, and most importantly, serve them with increased efficiency.
Vital features of Touchless VMS for the New Normal
Intercom
With an intercom, the hotel would verify a visitor remotely and authorize them to enter the property. A VMS and an intercom (two-way) can be interlinked to exhibit remote functions, quick turnaround time, enhanced guest experience, and cost optimization.
Pre-Registration
Any efficient VMS must have the pre-registration feature. It will help the hotels in ensuring easy booking and checking-in even during the rush seasons or hours. It not only cuts down the time consumption but also provides decision-making insights. Some health check features can also be integrated with the VMS to ensure both visitor and staff safety.
User-friendly
Any tool or technology is good only when it is user-friendly. Both the guests as well as the backend staff should be able to use the VMS easily. The tasks performed via VMS must run through an intuitive and user-friendly dashboard.
No-Touch
In the post-COVID new-normal world, touchless or no-touch tools and technologies have become all the more necessary. Only the said technology can restrict the zoonotic virus from transmitting. Again, the touchless VMS should be cloud-based so that people can access it from any location and any device. The no-touch VMS of the new normal should also be compatible with the mobile devices as the guests should be able to use their phones to open the door.
Improvement of the Hotel Industry
An efficient VMS will help in eliminating any sort of physical contact between the hotel staff and the guests. This way a hotel will be able to ensure total safety and security to both the visitors as well as the hotel data.
In an industry like this one, a warm and pleasant reception is vital. Failure to do so will have your guests abandon your hotel forever. Using a smart no-touch VMS is bound to enhance the user experience by many folds. A VMS wipes off the reception queues completely by its pre-register or pre-booking functions. Besides, it can also help the hoteliers in delivering personalized services.
Again, having a single dashboard for operating the entire hotel will do wonders for the hoteliers. A VMS will record every minute demographic detail of the visitors and the smart dashboard will provide complete visibility into the same. The user-friendliness of a VMS will make it all the more wanted in the hotel industry.
Takeaways
Dump your old conservative ways of guest reception. The second wave of COVID-19 has pushed the hotel industry immensely to integrate touchless technologies into their operations. Starting with the registrations to bookings to check-ins and outs to everything else, hoteliers can do everything via the no-touch solutions. A no-touch VMS is all set to bring about a revolution in the hotel industry!